:root{
  --bg:#FAF7F2;--surface:#FFFDF9;--card:#fff;--brown:#3A2418;--orange:#F97316;--orange-dark:#DD6410;
  --muted:#756b64;--border:#EEE7DF;--success:#5FA64A;--danger:#B94A3D;--info:#5B78A6;
  --shadow:0 10px 35px rgba(58,36,24,.07);--shadow-soft:0 5px 20px rgba(58,36,24,.05);
  --font-heading:"DM Serif Display",Georgia,serif;--font-body:"Plus Jakarta Sans","Manrope",system-ui,sans-serif
}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--bg);color:var(--brown);font-family:var(--font-body);font-size:14px;-webkit-font-smoothing:antialiased}button,input,select,textarea{font:inherit}button{cursor:pointer}h1,h2,h3{font-family:var(--font-heading);font-weight:400;margin:0;color:var(--brown)}
.topbar{height:74px;background:rgba(255,253,249,.96);backdrop-filter:blur(14px);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 30px;position:sticky;top:0;z-index:40}.brand{display:flex;align-items:center;gap:11px}.brand-mark{width:40px;height:40px;border-radius:13px;background:var(--orange);color:#fff;display:grid;place-items:center;font-family:var(--font-heading);font-size:22px;box-shadow:0 7px 18px rgba(249,115,22,.22)}.brand b{font-size:15px}.brand span{display:block;color:var(--muted);font-size:10px;margin-top:1px}.top-actions{display:flex;align-items:center;gap:9px}.admin-avatar{width:35px;height:35px;border-radius:50%;background:#F7E2D1;color:var(--orange-dark);display:grid;place-items:center;font-weight:800}.ghost-btn,.icon-btn{border:0;background:transparent;color:var(--brown);border-radius:10px}.ghost-btn{padding:9px 11px}.ghost-btn:hover{background:#F8EEE5}.icon-btn{width:38px;height:38px;border:1px solid var(--border);background:var(--card)}.icon-btn:hover{border-color:#e2d3c5}
.layout{display:grid;grid-template-columns:220px minmax(0,1fr);min-height:calc(100vh - 74px)}.sidebar{background:var(--surface);border-right:1px solid var(--border);padding:22px 14px;display:flex;flex-direction:column}.sidebar nav{display:grid;gap:5px}.nav-item{border:0;background:transparent;text-align:left;padding:12px 13px;border-radius:12px;color:var(--muted);display:flex;align-items:center;gap:10px;transition:.2s}.nav-item:hover{background:#F9F0E8;color:var(--brown)}.nav-item.active{background:#FFF0E4;color:var(--orange-dark);font-weight:800}.nav-item em{font-style:normal;margin-left:auto;background:var(--orange);color:#fff;border-radius:20px;padding:2px 7px;font-size:10px}.side-note{margin-top:auto;background:#FCF3EA;border:1px solid #F1DFCF;border-radius:14px;padding:13px;color:var(--muted);font-size:11px;line-height:1.5}.side-note strong{color:var(--brown)}
.content{padding:34px;max-width:1480px;width:100%;margin:auto}.view{display:none}.view.active{display:block;animation:fade .18s ease}@keyframes fade{from{opacity:.4;transform:translateY(4px)}to{opacity:1;transform:none}}.page-head{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:25px}.eyebrow{font-size:10px;letter-spacing:.16em;font-weight:800;color:var(--orange);margin:0 0 7px}.page-head h1{font-size:34px;line-height:1.05}.sub{color:var(--muted);margin:7px 0 0;font-size:13px}.head-actions{display:flex;gap:8px}.primary-btn,.secondary-btn{border-radius:13px;padding:11px 15px;font-weight:800;font-size:12px;transition:.2s}.primary-btn{background:var(--orange);border:1px solid var(--orange);color:#fff;box-shadow:0 7px 18px rgba(249,115,22,.18)}.primary-btn:hover{background:var(--orange-dark);border-color:var(--orange-dark);transform:translateY(-1px)}.secondary-btn{background:var(--card);border:1px solid var(--border);color:var(--brown)}.secondary-btn:hover{background:#FCF5EF;border-color:#E5D4C3}
.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:14px}.stat-card,.panel{background:var(--card);border:1px solid var(--border);border-radius:20px;box-shadow:var(--shadow-soft)}.stat-card{padding:20px}.stat-card span{display:block;color:var(--muted);font-size:11px}.stat-card strong{display:block;font-size:28px;letter-spacing:-.04em;margin:8px 0 3px}.stat-card small{color:#9b918a;font-size:10px}.stat-card.alert strong{color:var(--orange-dark)}.grid-2{display:grid;grid-template-columns:1.15fr .85fr;gap:14px;margin-top:14px}.panel{padding:20px}.panel-head{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:15px}.panel-head h2{font-size:20px}.panel-head p{font-size:11px;color:#9b918a;margin:3px 0 0}.text-btn{border:0;background:none;color:var(--orange-dark);font-weight:800;font-size:11px}.pulse-row{display:grid;grid-template-columns:190px 1fr 28px;align-items:center;gap:10px;margin:14px 0;font-size:11px}.bar{height:7px;border-radius:99px;background:#F2EAE3;overflow:hidden}.bar i{display:block;height:100%;background:var(--orange);border-radius:99px}.pulse-row b{text-align:right;font-size:11px}.mini-message,.priority{width:100%;border:0;background:transparent;text-align:left;display:flex;align-items:center;gap:10px;padding:11px 0;border-bottom:1px solid #F3ECE6}.mini-message:last-child,.priority:last-child{border-bottom:0}.avatar{width:34px;height:34px;flex:0 0 34px;border-radius:50%;display:grid;place-items:center;background:#F7E4D3;color:var(--orange-dark);font-weight:800;font-size:11px}.mini-message>span:nth-child(2){min-width:0;flex:1}.mini-message b,.mini-message small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.mini-message b{font-size:11px}.mini-message small{font-size:10px;color:var(--muted);margin-top:2px}.mini-message time{font-size:9px;color:#aaa}.priority{gap:11px}.priority-dot{width:7px;height:7px;border-radius:50%;background:var(--orange);flex:0 0 7px}.priority div{flex:1}.priority b,.priority small{display:block}.priority b{font-size:11px}.priority small{font-size:10px;color:var(--muted);margin-top:3px}.priority>span:last-child{color:#aaa}.empty-state,.empty{padding:28px;text-align:center;color:#a0948b;font-size:12px}
.toolbar{display:flex;gap:9px;margin-bottom:12px}.search-box{background:var(--card);border:1px solid var(--border);border-radius:13px;padding:0 12px;display:flex;align-items:center;gap:8px;flex:1}.search-box input{border:0;outline:0;width:100%;padding:11px 0;background:none;color:var(--brown)}.toolbar select,.manage-form select,.manage-form input,.manage-form textarea{border:1px solid var(--border);border-radius:13px;background:var(--card);padding:10px 11px;outline:none;color:var(--brown);width:100%}.toolbar select{width:auto;min-width:145px}.table-panel{padding:0;overflow:hidden}.table-wrap{overflow:auto}table{border-collapse:collapse;width:100%;min-width:760px}th,td{padding:14px 16px;border-bottom:1px solid #F3ECE6;text-align:left;font-size:11px;white-space:nowrap}th{font-size:9px;text-transform:uppercase;letter-spacing:.08em;color:#9b918a;background:#FCF8F4}td strong,.muted{display:block}.muted{font-size:9px;color:#9b918a;margin-top:3px}.status{display:inline-flex;border-radius:99px;padding:5px 8px;background:#F0F6ED;color:#477A38;font-size:9px;font-weight:800}.status.order-confirmed,.status.personalization-received,.status.packed{background:#FFF2E2;color:#9B610D}.status.shipped,.status.out-for-delivery{background:#EEF3FA;color:#4C6993}.status.delivered{background:#ECF7E9;color:#477A38}.status.cancelled{background:#FFF0EE;color:#A84339}.row-btn{border:1px solid var(--border);background:var(--card);color:var(--brown);border-radius:10px;padding:7px 9px;font-weight:800;font-size:10px}.row-btn:hover{background:#FCF5EF}
.inbox-layout{display:grid;grid-template-columns:360px minmax(0,1fr);gap:14px;min-height:600px}.conversation-list{padding:0;overflow:hidden}.conversation{width:100%;display:grid;grid-template-columns:34px 1fr auto;gap:10px;text-align:left;border:0;background:var(--card);padding:14px;border-bottom:1px solid #F3ECE6}.conversation:hover,.conversation.unread{background:#FCF5EF}.conversation div{min-width:0}.conversation b,.conversation strong,.conversation p{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation b{font-size:11px}.conversation strong{font-size:11px;margin-top:3px}.conversation p{font-size:10px;color:#8d837c;margin:3px 0}.conversation time{font-size:9px;color:#aaa}.conversation-detail{padding:0;display:flex;flex-direction:column}.conversation-header{display:flex;align-items:center;gap:12px;padding:18px;border-bottom:1px solid var(--border)}.conversation-header .avatar{width:44px;height:44px}.conversation-header>div:nth-child(2){flex:1}.conversation-header h2{font-size:20px}.conversation-header p{font-size:10px;color:#8d837c;margin:3px 0}.message-thread{flex:1;padding:24px;background:#FCF8F4;display:flex;flex-direction:column;gap:12px;min-height:330px}.customer-bubble,.admin-bubble{max-width:72%;padding:12px 14px;border-radius:15px;font-size:12px;line-height:1.5}.customer-bubble{background:#fff;border:1px solid var(--border);align-self:flex-start}.admin-bubble{background:var(--orange);color:#fff;align-self:flex-end}.customer-bubble small,.admin-bubble small{font-size:8px;opacity:.65}.customer-bubble p,.admin-bubble p{margin:4px 0 0}.reply-box{padding:14px;border-top:1px solid var(--border);display:flex;gap:9px}.reply-box textarea{flex:1;border:1px solid var(--border);border-radius:12px;padding:10px;resize:none;outline:none}.manage-form{display:grid;gap:12px}.manage-form label{font-size:10px;font-weight:800;color:var(--muted);display:grid;gap:6px}.manage-form textarea{resize:vertical}.form-result{padding:10px;border-radius:10px;background:#EDF7E9;color:#477A38;font-size:10px}.channel-row{display:flex;gap:7px}.channel{border:1px solid var(--border);background:#fff;border-radius:10px;padding:8px 10px;font-size:10px}.channel.active{border-color:#F3B17B;background:#FFF2E5;color:var(--orange-dark);font-weight:800}.log-item{display:flex;gap:10px;padding:11px 0;border-bottom:1px solid #F3ECE6}.channel-badge{width:30px;height:30px;border-radius:9px;background:#FCF0E5;display:grid;place-items:center;color:var(--orange-dark);font-size:12px;flex:0 0 30px}.log-item b{font-size:10px}.log-item p{font-size:10px;color:var(--muted);margin:4px 0;line-height:1.4}.log-item small{font-size:8px;color:#aaa}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.detail-box{padding:11px;background:#FCF8F4;border:1px solid var(--border);border-radius:12px}.detail-box span{display:block;font-size:9px;color:#9b918a;margin-bottom:3px}.detail-box strong{font-size:11px;word-break:break-word}.drawer{position:fixed;right:0;top:0;width:min(520px,100%);height:100vh;background:#FFFDF9;z-index:60;transform:translateX(102%);transition:.25s ease;box-shadow:-15px 0 50px rgba(58,36,24,.12);overflow:auto}.drawer.open{transform:translateX(0)}.drawer-head{position:sticky;top:0;background:rgba(255,253,249,.96);backdrop-filter:blur(12px);padding:20px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;z-index:2}.drawer-head span{font-size:9px;color:var(--orange);letter-spacing:.15em;font-weight:800}.drawer-head h2{font-size:26px;margin-top:3px}.drawer-body{padding:20px}.detail-section{padding:18px 0;border-bottom:1px solid var(--border)}.detail-section:last-child{border-bottom:0}.detail-section h3{font-size:18px;margin-bottom:12px}.timeline{display:grid;gap:0}.timeline-item{display:grid;grid-template-columns:14px 1fr;gap:10px;position:relative;padding-bottom:14px}.timeline-item:last-child{padding-bottom:0}.timeline-item:before{content:"";position:absolute;left:6px;top:10px;bottom:0;width:1px;background:#E9DCCF}.timeline-item:last-child:before{display:none}.timeline-dot{width:13px;height:13px;border-radius:50%;background:#F8D5B7;border:3px solid #FFFDF9;box-shadow:0 0 0 1px #F1B47D;z-index:1}.timeline-item.done .timeline-dot{background:var(--orange);box-shadow:0 0 0 1px var(--orange)}.timeline-item b{font-size:11px}.timeline-item small{display:block;color:#9b918a;font-size:9px;margin-top:2px}.drawer-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:14px}.backdrop{position:fixed;inset:0;background:rgba(58,36,24,.28);z-index:50}.toast{position:fixed;right:20px;bottom:20px;background:var(--brown);color:#fff;border-radius:12px;padding:11px 14px;font-size:11px;z-index:100;box-shadow:var(--shadow)}kbd{font-size:8px;background:#F8EEE5;padding:3px 5px;border-radius:4px;margin-left:3px}
@media(max-width:1000px){.layout{grid-template-columns:76px 1fr}.sidebar{padding:15px 10px}.nav-item{justify-content:center}.nav-item span,.nav-item em,.side-note{display:none}.content{padding:24px}.stat-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:700px){.topbar{height:64px;padding:0 14px}.top-actions .ghost-btn:first-child{display:none}.layout{display:block}.sidebar{position:sticky;top:64px;z-index:20;height:58px;border-right:0;border-bottom:1px solid var(--border);padding:5px;background:var(--surface);overflow:auto}.sidebar nav{display:flex;min-width:max-content}.nav-item{padding:9px 12px;justify-content:flex-start}.nav-item span{display:inline;font-size:10px}.nav-item em{display:inline;margin-left:0}.content{padding:18px 13px}.page-head{align-items:flex-start;flex-direction:column}.page-head h1{font-size:28px}.head-actions{width:100%}.head-actions button{flex:1}.stat-grid,.grid-2{grid-template-columns:1fr}.toolbar{flex-direction:column}.toolbar select{width:100%}.inbox-layout{grid-template-columns:1fr;min-height:auto}.conversation-list{max-height:300px;overflow:auto}.conversation-detail{min-height:560px}.reply-box{flex-direction:column}.customer-bubble,.admin-bubble{max-width:88%}.detail-grid{grid-template-columns:1fr}.drawer{width:100%}.pulse-row{grid-template-columns:130px 1fr 28px}}
.voice-order-detail{margin-top:6px;padding:7px 9px;background:#fffaf5;border:1px solid #eee0d6;border-radius:10px}.voice-order-detail span{display:block;color:#927b6e;font-size:10px}.voice-order-detail strong{display:block;font-size:11px;margin-top:1px}.voice-order-detail small{display:block;color:#765f52;font-size:10px;margin-top:2px;line-height:1.35}